The first step is to create a listing with us. That basically is your shout-out to our Tailster carers that you’re looking for some help. You can do that right here or speak to our care team on 0208 004 0860.

When you make a listing, be sure to tell us: 

  • your location (we never show your address on our site) so we can match you with carers nearby
  • dates needed
  • age & breed of your pet
  • any other information that will help the carer look after your pet 

Our clever system will then go off and contact the relevant Tailster carers to find a selection of people who could be your perfect match, saving you from having to do all that leg work!

If carers in your area are available and interested, they’ll send you a personalised quote to consider. 

For boarding and sitting, this is will be a quote for the full duration, but for walking or daycare, it will be priced per day or per walk.

Have a look at the quotes you've received and at the profiles of the carers who quoted, and then get in touch with the one/s you’d like to talk to. At this point in the process, feel free to ask any questions and exchange contact details. 

We always advise a meet & greet prior to any booking so you can be sure that everyone gets along – people and pets! 

If all goes well, and you find the perfect carer, you’ll need to book via our website or over the phone with our care team (you can reach them on 0208 004 0860). This is how you can gain access to all of the Tailster perks free of charge, like our pet insurance and photo updates from your carer while your pet’s in their helpful hands. 

The payment part comes when you’ve picked your carer and made your booking. Remember, you only pay your carer in person if you’ve picked the ‘pay by cash’ option, though we always advise paying by card.