At the end of every week, your Carer will be asked to fill in something we call a ‘Service Record’ online. This is effectively a timesheet where they let you and Tailster know how many walks/visits they completed, when they took place, and how much they expect to be paid.
If you would like to see their submission, you can log into and click on “View Service Records”, where you can also confirm with us the number of walks/visits yourself. We’d like you to do this to ensure there aren’t any differences in opinion (which is rare, but does happen).
We will email you a reminder every Monday.