When you have a walking or daycare client, you will receive payment on the Wednesdays after the weeks walks are finished.
In order to be paid on time, you need to let us know how many walks/days you did, and how much you are expecting to be paid.
We will then check this against the owners records, and also then ensure the correct amount is charged to the owners bank card before transferring funds to you.
IF YOU DO NOT MAKE A SUBMISSION VIA THE SITE, WE WILL BE UNABLE TO PROCESS PAYMENTS TO YOU.
Watch the video below to see how to submit service records, or scroll down to read how.
Where do I fill in this information?
You can click on this url - https://tailster.com/service-records/carer and that will take you direct to your records for this week (and last week) when you log in.
Alternatively, you can find the orange button on your dashboard called 'Service Records (carer)'
How do I fill in this information?
When you log in on your computer, and visit the Service Records (carer) you'll see the above.
It will list the different pet bookings you have with the dates for you to fill in :
- the number of walks you did that day if it is a walking booking (you can put in here more than one walk as well as half walks too)
- the number of days daycare you did.
- the amount you are expecting to be paid for that dog for that days work.
We will email you to remind you if this has not been submitted.
What if I submit my records late?
If records are not submitted by Midnight on Sunday then payment will be delayed. The payment is released on the Monday and takes 2 days to process which means payment is received by Wednesday. If your records aren't submitted until Monday, this will push payments to be released later in the week.
Please note: Payment will take 48 hours to show in your account from when it is released by us - you will receive an email when it's released. If you haven't seen the money enter your account within 3 business days after receiving an email, then please get in touch.