For boarding/sitting and one off care
Once you have requested your payment you will receive an email from us letting you know your payment is being processed/it has been released. Once you receive this email the payment will take 2 working days to clear into your account. If you haven't received anything in 3 working days then just let us know.
In order for payment to be released we must get a response from you. You do this by logging into the site, and visiting the service records for ‘fixed duration’ bookings - https://tailster.com/service-records/carer
You'll be able to see your bookings here and request a payment release from the end date onwards - or raise an issue if need be. Our accounts team will handle it from there.
We cannot release payment unless you have requested the payment via the site.
Working days do not include bank holidays and weekends. Please note we wait 1 clear working day before releasing payment to ensure enough time is in place for the owner to respond or any concerns/issues to be raised
For walking/daycare and recurring payments
You are paid once a week. This payment is related to the walks/days you have done the prior week.
You will need to notify Tailster of how many walks/days you did for your clients on a weekly basis via submitting a service record.
The deadline for a weekly submission is Sunday at Midnight - If there is a mismatch (your submission differs to the owners) you will be notified by email and will need to resubmit this as soon as possible. If your records are not submitted for the week by Sunday at Midnight, your payment will be delayed.
If you haven't received payment this could be due to an issue with the owners card - you will receive an email if this is the case. We try and get this sorted as soon as possible.
For more information on this - please visit - http://help.tailster.com/knowledge_base/topics/how-do-i-let-tailster-know-about-how-many-walks-took-place
NOTE, WE CANNOT PAY YOU UNLESS YOU SUBMIT THIS RECORD TO US.
Please ensure we have the correct bank details for you and you have filled in all relevant fields on the following page - if these aren't up to date then payment will be delayed. www.tailster.com/account/bank-details