Frequently Asked Questions for Pet Carers

• How do I get paid?

• Do I have to quote on every job I’m sent?

• Can I be paid in cash direct by a pet owner?

• How do I contact dog owners?

• How do I confirm a booking?

• What is Tailster.me and how do I use it?

• How do I add my bank details?

• Can I filter listings near me?

• How do I share my Carer profile on social media?

• I haven't been paid?

• One-off, recurring, flexible - What does it mean?!

• How do I add different services?

• Providing card details as a carer - COMPULSORY

• How do I return an owner's key once a booking has ended?

• What if I have a recurring booking, but the number of walks will vary each week?

• What is Tailster's cancellation policy?

• I want to quote on a listing, but the owners don't know the dates yet?

• What are the differences between sitting, boarding and daycare?

• What does the emergency transport option mean?

• How do I let Tailster know about how many walks or daycare took place?

• How do I know if my quote has been successful?

• How much commission do you take?

• What happens if I need to cancel a booking?

• How do I update my "listing near me" email preferences?

• What are these reviews and ratings and what do they mean?

• Do I have to provide food for dogs?

• Why do I need to add an image of myself to my profile?

• What should I include in the About You section?

• Why do you need my address and telephone number?

• What should I ask at a meet & greet?

• How do I add a photo pupdate?

• What experience do I need?

• What happens if a dog is injured or has an accident whilst in my care?

• What if I have children?

• How many dogs can I look after at a time?

• What’s a ‘Certified Professional’ & how do I become one?

• What qualifications do I need?

• Do I have a say in which dogs I look after?

• What prices should I charge?

• When will my profile be approved?

• Why have I not yet been approved?

• Why am I unable to provide quotes?

• How do I apply?

• What if the dog owner tries to re-negotiate the amount they want to pay after booking?

• I already get plenty of business, why do I need Tailster?

• How do I upload my ID?

• How old do I have to be to apply to become a carer?