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Frequently Asked Questions for Pet Carers
Frequently Asked Questions for Pet Carers
How do I get paid?
Do I have to quote on every job I’m sent?
Can I be paid in cash direct by a pet owner?
How do I contact dog owners?
How do I confirm a booking?
What is Tailster.me and how do I use it?
How do I add my bank details?
Can I filter listings near me?
How do I share my Carer profile on social media?
I haven't been paid?
One-off, recurring, flexible - What does it mean?!
How do I add different services?
Providing card details as a carer - COMPULSORY
How do I return an owner's key once a booking has ended?
What if I have a recurring booking, but the number of walks will vary each week?
What is Tailster's cancellation policy?
I want to quote on a listing, but the owners don't know the dates yet?
What are the differences between sitting, boarding and daycare?
What does the emergency transport option mean?
How do I let Tailster know about how many walks or daycare took place?
How do I know if my quote has been successful?
How much commission do you take?
How do I update my "listing near me" email preferences?
What happens if I need to cancel a booking?
What are these reviews and ratings and what do they mean?
Do I have to provide food for dogs?
Why do I need to add an image of myself to my profile?
What should I include in the About You section?
Why do you need my address and telephone number?
What should I ask at a meet & greet?
How do I add a photo pupdate?
What experience do I need?
What happens if a dog is injured or has an accident whilst in my care?
What if I have children?
How many dogs can I look after at a time?
What’s a ‘Certified Professional’ & how do I become one?
What qualifications do I need?
Do I have a say in which dogs I look after?
What prices should I charge?
When will my profile be approved?
Why have I not yet been approved?
Why am I unable to provide quotes?
How do I apply?
What if the dog owner tries to re-negotiate the amount they want to pay after booking?
I already get plenty of business, why do I need Tailster?
How do I upload my ID?
How old do I have to be to apply to become a carer?
