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Frequently Asked Questions for Pet Owners
Frequently Asked Questions for Pet Owners
What is the full process of finding a carer on Tailster?
How quickly can you find me options?
My dog carer asked for direct payment - how do I proceed?
Can I meet your sitters before I decide to book?
I have a cat/lizard/guinea pig/unicorn - can you help me find a suitable carer?
What is the difference between boarding and sitting?
Can I meet up with more than one person?
How do walking bookings work?
How can I see carers in my area?
Why do different carers charge different prices?
Can I filter the quotes I have received?
How do I update my card details?
What are Service Records?
Flexible vs Recurring
How do I book a trial day through Tailster?
How do I request a quote direct from a pet Carer?
I want to create a listing but I don't know my dates yet?
What are the services you offer and what do they mean?
How much is the average quote for dog walking/dog sitting/cat sitting?
What is a listing?
Can a sitter do other things whilst they’re checking in on my dog? (e.g. watering plants, opening curtains)
My dog does not like men/women/children/the colour green/going outside - can you still help?
My dog is not friendly with other animals - can you still accommodate him/her?
My dog has medical problems - can you still find a carer for him/her?
I need someone to look after my dog starting today/tomorrow - HELP!
What are these reviews and ratings and what do they mean?
Why do I need to have a meet & greet?
What should I ask at a meet & greet?
What if I want doggy day care?
What should I provide the dog carer with when I go away?
When do I pay?
How do I know my details are safe when paying online?
Can I split payments?
Can I pay by cash/cheque/doggy biscuits?
What if I’m away for a long period of time?
How am I kept updated on my dog whilst I’m away?
What should I do if I have a question?
Are my contact details shown to other users on the site?
What happens if I need to cancel a booking?
What if the number of walks varies week on week?
How can I contact carers?
What does your insurance cover?
Why can I not pay directly?
How do I book?
Is it free to use?
How are people vetted?
I’m not comfortable booking online - can I do this over the phone?
How can Tailster help me find a trusted carer for my pet?