Frequently Asked Questions for Pet Owners
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What is the full process of finding a carer on Tailster?
Updated on July 12, 2017 -
How quickly can you find me options?
Updated on March 31, 2016 -
My dog carer asked for direct payment - how do I proceed?
Updated on April 24, 2019 -
Can I meet your sitters before I decide to book?
Updated on April 24, 2019 -
I have a cat/lizard/guinea pig/unicorn - can you help me find a suitable carer?
Updated on August 20, 2015 -
What is the difference between boarding and sitting?
Updated on April 30, 2019 -
Can I meet up with more than one person?
Updated on April 30, 2019 -
How do walking bookings work?
Updated on August 20, 2015 -
How can I see carers in my area?
Updated on April 30, 2019 -
Why do different carers charge different prices?
Updated on August 20, 2015 -
Can I filter the quotes I have received?
Updated on January 4, 2018 -
How do I update my card details?
Updated on November 23, 2017 -
What are Service Records?
Updated on August 8, 2017 -
Flexible vs Recurring
Updated on August 8, 2017 -
How do I book a trial day through Tailster?
Updated on September 23, 2016 -
How do I request a quote direct from a pet Carer?
Updated on July 17, 2017 -
I want to create a listing but I don't know my dates yet?
Updated on August 19, 2016 -
What are the services you offer and what do they mean?
Updated on January 26, 2017 -
How much is the average quote for dog walking/dog sitting/cat sitting?
Updated on August 18, 2016 -
What is a listing?
Updated on August 19, 2015 -
Can a sitter do other things whilst they’re checking in on my dog? (e.g. watering plants, opening curtains)
Updated on August 19, 2015 -
My dog does not like men/women/children/the colour green/going outside - can you still help?
Updated on August 17, 2015 -
My dog is not friendly with other animals - can you still accommodate him/her?
Updated on August 18, 2015 -
My dog has medical problems - can you still find a carer for him/her?
Updated on August 17, 2015 -
I need someone to look after my dog starting today/tomorrow - HELP!
Updated on March 31, 2016 -
What are these reviews and ratings and what do they mean?
Updated on October 21, 2016 -
Why do I need to have a meet & greet?
Updated on August 20, 2015 -
What should I ask at a meet & greet?
Updated on August 20, 2015 -
What if I want doggy day care?
Updated on April 30, 2019 -
What should I provide the dog carer with when I go away?
Updated on August 18, 2015 -
When do I pay?
Updated on April 30, 2019 -
How do I know my details are safe when paying online?
Updated on August 20, 2015 -
Can I split payments?
Updated on April 30, 2019 -
Can I pay by cash/cheque/doggy biscuits?
Updated on April 30, 2019 -
What if I’m away for a long period of time?
Updated on April 30, 2019 -
How am I kept updated on my dog whilst I’m away?
Updated on April 30, 2019 -
What should I do if I have a question?
Updated on March 31, 2016 -
Are my contact details shown to other users on the site?
Updated on April 30, 2019 -
What happens if I need to cancel a booking?
Updated on November 11, 2016 -
What if the number of walks varies week on week?
Updated on November 15, 2016 -
How can I contact carers?
Updated on April 30, 2019 -
What does your insurance cover?
Updated on November 13, 2018 -
Why can I not pay directly?
Updated on August 20, 2015 -
How do I book?
Updated on July 17, 2017 -
Is it free to use?
Updated on August 20, 2015 -
How are people vetted?
Updated on August 20, 2015 -
I’m not comfortable booking online - can I do this over the phone?
Updated on March 31, 2016 -
How can Tailster help me find a trusted carer for my pet?
Updated on August 18, 2015
