Frequently Asked Questions for Pet Owners

• What is the full process of finding a carer on Tailster?

• How quickly can you find me options?

• My dog carer asked for direct payment - how do I proceed?

• Can I meet your sitters before I decide to book?

• I have a cat/lizard/guinea pig/unicorn - can you help me find a suitable carer?

• What is the difference between boarding and sitting?

• Can I meet up with more than one person?

• How do walking bookings work?

• How can I see carers in my area?

• Why do different carers charge different prices?

• Can I filter the quotes I have received?

• How do I update my card details?

• What are Service Records?

• Flexible vs Recurring

• How do I book a trial day through Tailster?

• How do I request a quote direct from a pet Carer?

• I want to create a listing but I don't know my dates yet?

• What are the services you offer and what do they mean?

• How much is the average quote for dog walking/dog sitting/cat sitting?

• What is a listing?

• Can a sitter do other things whilst they’re checking in on my dog? (e.g. watering plants, opening curtains)

• My dog does not like men/women/children/the colour green/going outside - can you still help?

• My dog is not friendly with other animals - can you still accommodate him/her?

• My dog has medical problems - can you still find a carer for him/her?

• I need someone to look after my dog starting today/tomorrow - HELP!

• What are these reviews and ratings and what do they mean?

• Why do I need to have a meet & greet?

• What should I ask at a meet & greet?

• What if I want doggy day care?

• What should I provide the dog carer with when I go away?

• When do I pay?

• How do I know my details are safe when paying online?

• Can I split payments?

• Can I pay by cash/cheque/doggy biscuits?

• What if I’m away for a long period of time?

• How am I kept updated on my dog whilst I’m away?

• What should I do if I have a question?

• Are my contact details shown to other users on the site?

• What happens if I need to cancel a booking?

• What if the number of walks varies week on week?

• How can I contact carers?

• What does your insurance cover?

• Why can I not pay directly?

• How do I book?

• Is it free to use?

• How are people vetted?

• I’m not comfortable booking online - can I do this over the phone?

• How can Tailster help me find a trusted carer for my pet?