What are you looking for?
Get help straight from our team...
Article suggestions
Home
Frequently Asked Questions for Pet Owners
Frequently Asked Questions for Pet Owners
What is the full process of finding a carer on Tailster?
How quickly can you find me options?
My dog carer asked for direct payment - how do I proceed?
Can I meet your sitters before I decide to book?
I have a cat/lizard/guinea pig/unicorn - can you help me find a suitable carer?
What is the difference between boarding and sitting?
Can I meet up with more than one person?
How do walking bookings work?
How can I see carers in my area?
Why do different carers charge different prices?
Can I filter the quotes I have received?
How do I update my card details?
What are Service Records?
Flexible vs Recurring
How do I book a trial day through Tailster?
How do I request a quote direct from a pet Carer?
I want to create a listing but I don't know my dates yet?
What are the services you offer and what do they mean?
How much is the average quote for dog walking/dog sitting/cat sitting?
What is a listing?
Can a sitter do other things whilst they’re checking in on my dog? (e.g. watering plants, opening curtains)
My dog does not like men/women/children/the colour green/going outside - can you still help?
My dog is not friendly with other animals - can you still accommodate him/her?
My dog has medical problems - can you still find a carer for him/her?
I need someone to look after my dog starting today/tomorrow - HELP!
What are these reviews and ratings and what do they mean?
Why do I need to have a meet & greet?
What should I ask at a meet & greet?
What if I want doggy day care?
What should I provide the dog carer with when I go away?
When do I pay?
How do I know my details are safe when paying online?
Can I split payments?
Can I pay by cash/cheque/doggy biscuits?
What if I’m away for a long period of time?
How am I kept updated on my dog whilst I’m away?
What should I do if I have a question?
Are my contact details shown to other users on the site?
What happens if I need to cancel a booking?
What if the number of walks varies week on week?
How can I contact carers?
What does your insurance cover?
Why can I not pay directly?
How do I book?
Is it free to use?
How are people vetted?
I’m not comfortable booking online - can I do this over the phone?
How can Tailster help me find a trusted carer for my pet?
