Need help? Call us on 0208 004 0860

call us on 0208 004 0860

How do I get paid?

For boarding/sitting and one off care

Funds will be released approximately 2 working days after the end date of the booking, via bank transfer.

As an example, if the booking finishes on 3rd March.

We will get in touch with the owner and yourself on the 4th March, or the first working day, to confirm the care successfully took place.

In order for payment to be released we must get a response from you. You do this by logging into the site, and visiting the service records for fixed bookings - https://tailster.com/service-records/carer

You'll be able to see your bookings here and request a payment release from the end date onwards - or raise an issue if need be. Our accounts team will handle it from there.

We cannot release payment unless you have requested the payment via the site.

Working days do not include bank holidays and weekends. Please note we wait 2 clear working days before releasing payment to ensure enough time is in place for the owner to respond or any concerns/issues to be raised


For walking/daycare and recurring payments

You are paid once a week on Wednesday. This payment is related to the walks/days you have done the prior week.

This will be the aggregated amounts for all the walks/days you have undertaken for all your tailster clients.

You will need to notify tailster of how many walks/days you did for your clients on a weekly basis via submitting a service record.

The deadline for a weekly submission is Monday at Midnight - If there is a mismatch (your submission differs to the owners) you will be notified by email and will need to resubmit this as soon as possible.

For more information on this - please visit - http://help.tailster.com/knowledge_base/topics/how-do-i-let-tailster-know-about-how-many-walks-took-place

NOTE, WE CANNOT PAY YOU UNLESS YOU SUBMIT THIS RECORD TO US.

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If you haven't already provided your bank details and you have your first confirmed booking, please get in touch with us.